Shipping from New Zealand

All goods are shipped from Auckland, New Zealand using DHL Express and DHL Global Forwarding.

We expect your cups to get to you quickly and in good condition. If there is ever a problem with delivery, or the goods arrive damaged, please let us know within 7 days of delivery.

Expected delivery times from payment are as follows:

 

New Zealand

North Island: 1-2 working days

South Island: 2-3 working days

 

Australia

Express Courier: 4-6 working days

Air Freight: 10-14 working days

 

United States of America

Express Courier: 4-6 working days

Air Freight: 10-14 working days

 

Delays

Delivery to rural locations, delays in customs clearance, or delays outside our control may cause longer than usual delivery times.

 

Duties and Taxes - Australia and USA

Orders to these countries are shipped under DAP terms.

You, the receiver, are required to pay any additional duties and/or taxes at the port of destination.

 

Export Restrictions

We will only ship orders placed through our website to New Zealand, Australia, and the United States of America.

If you are in another country and you want our cups, then please contact our nearest distributor, or contact us and we will be happy to help you.